![]() In fact, forms are often considered to be the last and most important stage of the journey to the completion of goals. ![]() ![]() Standing between the user’s goal and the organization’s goals is very often a form, because, despite the advances in human-computer interaction, forms remain the predominant form of interaction for users on the Web. If designed well, the website will meet that goal and align it with the goals of the organization behind the website. The ISO 9241 standard defines website usability as the “effectiveness, efficiency and satisfaction with which specified users achieve specified goals in particular environments.” When using a website, users have a particular goal. Indeed, in doing so, you would be addressing (in an unstructured way) only one third of what constitutes form usability. ![]() ![]() These guidelines have been crafted from usability testing, field testing, website tracking, eye tracking, Web analytics and actual complaints made to customer support personnel by disgruntled users.Ĭontrary to what you may read, peppering your form with nice buttons, color and typography and plenty of jQuery plugins will not make it usable. In this article, we’ll provide practical guidelines that you can easily follow. ![]()
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